Store Team Leader: Coach, Drive Sales & Customer Experience

Co-Operative Energy Ltd; Seaham; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading retail company in the United Kingdom is seeking a Team Leader to enhance customer experience and support team operations. This role requires motivation, effective communication with customers and team members, and a proactive approach to resolving complaints. The company values diversity and offers a comprehensive training program, employee discounts, and generous leave policies. Ideal candidates should be enthusiastic and resilient, with some supervisory experience preferred.

Benefits

Employee Discounts

30 Days Annual Leave

Health and Wellbeing Programmes

Full Training and Accredited Development Plans

Enhanced Maternity, Paternity and Family leave

Qualifications

• Experience in a supervisory role desired but not essential.
• Ability to motivate and support the team during demanding times.
• Sound understanding of products to guide customers.

Responsibilities

• Ensure customers have a fantastic store experience.
• Support and motivate the team by leading from the front.
• Take ownership of customer complaints professionally.

Skills

Customer focused

Listening and communication skills

Enthusiastic and resilient

Friendly and approachable nature

Job description

A leading retail company in the United Kingdom is seeking a Team Leader to enhance customer experience and support team operations. This role requires motivation, effective communication with customers and team members, and a proactive approach to resolving complaints. The company values diversity and offers a comprehensive training program, employee discounts, and generous leave policies. Ideal candidates should be enthusiastic and resilient, with some supervisory experience preferred.