Customer Solutions Advisor: Help Restore Cars & Delight Customers

Solus Accident Repair Centres Company; Warrington; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading vehicle repair company in the UK seeks Customer Solutions Centre Advisors who will provide vital support to customers during difficult times. You will assist customers over the phone by diagnosing vehicle issues and offering suitable repair solutions. The role emphasizes a customer-centric approach with opportunities for career progression. Join an inclusive company known for its supportive environment and award-winning programs.

Benefits

Competitive salary

Bonus opportunity

Company pension scheme

33 days' holiday

Employee discounts

Supportive policies

Wellbeing tools

Qualifications

• Strong customer service skills and a proactive approach.
• Ability to learn vehicle repair processes.
• Commitment to promoting customer satisfaction.

Responsibilities

• Act as the first point of contact for customers over the phone.
• Assist customers in finding the best repair solutions.
• Identify opportunities to enhance customer satisfaction.

Skills

Customer-focused communication

Basic vehicle diagnosis

Ability to work collaboratively

Job description

A leading vehicle repair company in the UK seeks Customer Solutions Centre Advisors who will provide vital support to customers during difficult times. You will assist customers over the phone by diagnosing vehicle issues and offering suitable repair solutions. The role emphasizes a customer-centric approach with opportunities for career progression. Join an inclusive company known for its supportive environment and award-winning programs.