24/7 Customer Care Specialist

Schindler Group; Coventry; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A global leader in urban mobility solutions in Coventry is seeking a Customer Care Centre Advisor to enhance customer experiences. This full-time role requires a passion for service and flexibility, with responsibilities including managing calls and ensuring effective communication. Ideal candidates will have experience in contact centers and strong IT skills, especially in CRM systems. The company offers competitive salary, annual bonus, and various benefits including private medical cover and a pension scheme.

Benefits

Competitive salary with annual bonus

Pension scheme with 6% company contribution

25 days’ holiday plus bank holidays

Qualifications

• Proven experience in a contact/call centre environment.
• Strong IT and CRM data entry skills (SAP CRM experience is a plus).
• Flexibility with working hours to ensure adequate support for the team.

Responsibilities

• Serve as the first point of contact for business customers and internal teams.
• Process inbound and outbound contact centre calls efficiently.
• Adhere to escalation processes for complaints and issues.

Skills

Customer service

IT and CRM data entry

Flexibility

Tools

SAP CRM

Job description

A global leader in urban mobility solutions in Coventry is seeking a Customer Care Centre Advisor to enhance customer experiences. This full-time role requires a passion for service and flexibility, with responsibilities including managing calls and ensuring effective communication. Ideal candidates will have experience in contact centers and strong IT skills, especially in CRM systems. The company offers competitive salary, annual bonus, and various benefits including private medical cover and a pension scheme.