Driver Desk Customer Care Advisor | Hybrid

BNP Paribas Group; Swindon; Hybrid; GBP 26,000 - GBP 31,000; Full time

Job summary

A global leader in vehicle leasing is seeking a Technical Support Specialist to assist drivers with various queries. You will ensure customer satisfaction and provide assistance through calls and emails. No automotive experience required, as a full training program will be provided. This role offers a competitive starting salary and a comprehensive benefits package including private medical cover and a company pension plan.

Benefits

Private medical cover

Company pension with up to 10% contribution

Discounts on products and services

2 paid volunteering days per year

Free on-site gym

Subsidised restaurant and discounted coffee

Qualifications

• Passionate about delighting customers.
• Enjoy working in a dynamic environment.
• No prior experience in cars required.

Responsibilities

• Be the first point of contact for drivers.
• Handle a variety of customer queries.
• Respond to both phone and email inquiries.

Skills

Warm and helpful telephone manner

Curiosity and hunger for learning

Ability to learn new systems and tools

Job description

A global leader in vehicle leasing is seeking a Technical Support Specialist to assist drivers with various queries. You will ensure customer satisfaction and provide assistance through calls and emails. No automotive experience required, as a full training program will be provided. This role offers a competitive starting salary and a comprehensive benefits package including private medical cover and a company pension plan.