OPD Co-Ordinator

Practice Plus Group; Plymouth; On-site; GBP 25,000; Full time

Job summary

A healthcare provider in Plymouth is seeking an Outpatient Co-Ordinator to manage outpatient clinics effectively. The role requires strong customer service skills, excellent communication abilities, and a proactive approach to coordinating patient pathways. Ideal candidates will have relevant experience in a healthcare setting and the ability to solve problems with sensitivity. The position offers a competitive salary, pension contributions, and generous annual leave, along with opportunities for training and development.

Benefits

Salary of £24,666.64 (pro rata)

Private pension with contributions

25 days annual leave (+Bank Holidays)

Access to wellness tools

Continuous training and development (10 days CPD)

Qualifications

• Experience dealing with the public in healthcare or service sector.
• Ability to handle difficult situations calmly.
• Willingness to learn and a focus on quality service.

Responsibilities

• Coordinate outpatient clinics and report issues to management.
• Liaise with nursing staff and update patient details.
• Request patient transport and record appointment outcomes.

Skills

Customer service experience

Excellent communication skills

Organisational skills

Ability to problem solve

Interpersonal skills

Education

Good standard of education

NVQ in Business Administration - desirable

Customer Care/Service - desirable

Tools

Microsoft Word

Microsoft Excel

Job description

About The Role

Outpatient Co-Ordinator
6 Month FTC
Practice Plus Group, Plymouth
As part of the Administration team at Practice Plus Group Hospital, Plymouth you will work proactively to coordinate and ensure that the outpatient clinics run smoothly and report any issues to the Outpatient Manager Nicola Law. You will coordinate the patient’s pathway in the department, liaising with nursing staff, updating patient details, requesting patient transport and recording the outcome of all outpatient appointments.

What you'll be doing

You will have experience of dealing with customers face to face and over the phone in healthcare or another service sector, and have excellent communication and interpersonal skills. Your ability to deal with difficult situations calmly is also important in this role. Your customer focused approach, willingness to learn new skills and motivation to provide a high quality service are just as important however.

What we'll look for in you

Qualifications

• Good standard of education
• NVQ in Business Administration -desirable.
• Customer Care/Service -desirable.

Experience

• Proven relevant experience in dealing with the general public
• Good computer skills including experience in using Word and Excel
• General office systems and routines
• Knowledge of health and safety -desirable
• Experience of working in a similar setting -desirable
• Ability to problem solve effectively
• Sensitivity and empathy with people
• Excellent communication skills
• Excellent organisational skills.
• Ability to work without close supervision

In return, we offer

• Salary £24666.64 (pro rata)
• Private pension with Employer and Employee contributions
• 25 days annual leave (+Bank Holidays)
• Access to a wide range of wellness and wellbeing tools
• Continuous Training and Development with 10 days CPD

To apply for the role click on the link below. If you have any questions contact [e-mail] in our friendly resourcing team.

We will contact all shortlisted candidate but please note Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities. Applicants must have the right to work in the EU.