Patient Administrator

Practice Plus Group; Doncaster; On-site; GBP 15,000; Part time

Job summary

A healthcare provider seeks a diligent part-time Administrator to join the Patient Administration team in Doncaster. This role involves supporting clinical teams, managing patient referrals, and ensuring effective communication. Ideal candidates should have reception experience, excellent interpersonal skills, and a relevant education background. Additional benefits include 14 days of annual leave, private pension contributions, and wellness support. The position offers a salary of £14,722.98 annually, with flexible work schedules available.

Benefits

14 days annual leave + Bank Holidays

Private Pension with Employer and Employee contributions

Wellness supports

Qualifications

• Satisfactory Occupational Health clearance for the role.
• Good attendance record required.
• Relevant administrative experience including Choose and Book experience.

Responsibilities

• Support clinical teams and manage patient appointments.
• Monitor booking capacity and report unfilled availability.
• Register new patients and manage their referrals.

Skills

Reception experience in Healthcare

Excellent communication skills

Good keyboard/computer skills

Ability to work collaboratively

Customer Care Training

Education

Good general education

GCSE/O’level standard including English

NVQ in Business Administration (advantageous)

Tools

Patient Administration System (PAS)

Microsoft Office

Job description

About The Role

UNLOCK YOUR BEST WORK LIFE

+ make a difference for every patient

With the ever‑increasing number of treatments and care we give to patients, our professional and detailed Administration department is need of an additional Administrator to join and assist the Patient Administration team at our Emerson’s Green hospital, Bristol.

• Are you a strong, detailed, organised and experienced Administrator who performs their role and plays their part in a team, with genuine interest, focus and tenacity?
• Are you a strong communicator with true customer focus qualities?

This is a part-time position of 21 hours per week with fixed office days of Monday and Friday 09:00 am‑5:00 pm each week. The remaining days can be flexible.

What you'll be doing

As the Patient Administrator, you’ll be supporting the clinical team’s and our patients by effectively occupying and accommodating availability for varied consultations, assessments, treatments and theatre sessions. You’ll be tasked with monitoring the capacity of booking and reporting any unfilled availability to the Patient Services Lead.

It will be your responsibility to identify and register all new patients and manage their referrals; you will need to confidently answer questions and provide advice to patients regarding their appointments.

In this Patient Administrator position, you’ll be playing a patient‑focused and supportive role, keeping in contact with patients on waiting lists to offer earlier or newly available appointments, and contacting them prior to their appointment to set expectations.

Detailed, up‑to‑date and confirmed booking lists will have to be prepared in good time and issued to the related departments, such as the outpatient clinic and theatres.

What we’ll look for in you

Essential

• Satisfactory Occupational Health clearance for the role specified
• Good attendance record
• Satisfactory relevant CRB clearance
• Good general education,
• GCSE/O’level standard including English or equivalent
• NVQ in Business Administration would be advantageous.

Skills and Experience

• Substantial reception experience in Healthcare or service sector
• Experienced team worker
• Experience of dealing with the public in person and by phone
• Excellent Telephone technique
• Excellent communication and interpersonal skills
• Ability to deal with difficult situations in a calm manner
• Good keyboard/computer skills
• Good skills using Patient Administration System (PAS) or equivalent systems
• Conversant with Microsoft Office packages
• Numerate and literate
• Good spoken and written English
• Ability to work flexibly within the needs of the service
• Evidence of ability to work collaboratively in a multidisciplinary team
• Ability to plan and prioritise own workload when under pressure
• Able to use initiative, and plan workload, ability to work flexibly
• Relevant administrative experience – Choose and Book experience and PBX/Switchboard experience would be advantageous.
• Customer Care Training

In return we can offer

• Salary: £14,722.98 p.a.
• 14 days annual leave + Bank Holidays
• Private Pension with Employer and Employee contributions
• Wellness supports and access to a wide range of discounted lifestyle brands
• Continuous Training and Development

How to apply

To apply for the role, click on the link below. If you have any questions contact [e-mail].

All shortlisted candidates will be contacted but please note, Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Our employment offers are subject to receipt of satisfactory pre‑employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities.

Candidates are required to have a legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.