Gynaecology & Peri Natal Appointments Officer

Graphics Express LLC; Plymouth; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A healthcare organization in Plymouth is seeking an individual to coordinate bookings for peri natal clinics. The role involves liaising with nurses, physiotherapists, and managing appointments effectively. Candidates should demonstrate excellent organizational and communication skills, as well as experience in managing confidential patient queries. The organization supports flexible working arrangements, ensuring a healthy work-life balance for all staff members. This position is pivotal in maintaining high standards of patient care within the Trust.

Benefits

Flexible working arrangements

Supportive team environment

Commitment to staff well-being

Qualifications

• Ability to coordinate and manage appointments efficiently.
• Experience in liaising with medical staff and managing referrals.
• Capacity to handle confidential patient information and complaints.

Responsibilities

• Co-ordinate the booking of peri natal appointments.
• Liaise with various healthcare professionals to ensure efficient service.
• Maintain outpatient waiting lists and manage follow-up appointments.

Skills

Organizational skills

Effective communication

Customer service

Tools

iPMS

electronic referral service (eRS)

Job description

Overview

Co-ordinate the booking of post natal women into the peri natal clinics with the peri natal midwives and physiotherapists. Ensure women are contacted and booked within specific timeframes as indicated on the referral. Liaise with the team to ensure clinics are booked appropriately. Preference will be given to internal Trust staff, as well as Priority and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.

Responsibilities

• Responsible for the booking, preparing of Peri Natal appointments for the team
• Liaise with Midwives, Physiotherapists, medical secretaries, central records library and outpatient staff.
• Provide an efficient and reliable service in line with national targets, meeting Trust standards.
• Receive referral letters from GPs via the consultants and organise priority of action.
• Consult General Practitioners if there are discrepancies in referral letters.
• Register new patients on iPMS (Information Patient Management System), ensuring double registration does not occur.
• Regularly use the electronic referral service (eRS) system to accept/redirect/reject appointments as according to guidelines.
• Manage TAL reports received from Administration Manager and inform them of any problems or queries.
• Maintain outpatient waiting lists. Ensure that all referrals are put onto iPMS following the guidelines set out in the Trusts waiting list policy.
• Invite new patients in chronological order for clinical outpatient sessions in conjunction with clinicians booking rules.
• Book follow-up appointments that have been requested by wards/medical secretaries using the follow up waiting list.
• As required, telephone patients with urgent/last minute appointments.
• Receive and deal with confidential telephone enquiries from patients. Be able to handle patient complaints.

Additional Information

We are a people business where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.