Business Support Administrator

Haringey GP Federation; Exeter; On-site; GBP 60,000 - GBP 80,000; Full time

Job description

We are looking for a Part Time Business Administrator to join the Haldon Eating Disorder Outreach Team (EDOT) based on a ward in Wonford House, Exeter. The position is for 18.75 hours a week.

The EDOT are compassionate and supportive, and genuinely committed to working together with the people who use our services, who come from diverse backgrounds, cultures and experiences.

Main duties of the job

We are seeking someone who has had experience of working in a team, providing administrative support and line management in a busy office environment. The role involves communication, so we expect excellent verbal and written skills in order to produce reports, maintain filing systems and records, and take accurate meeting minutes. We expect a working knowledge of Microsoft Office packages, particularly Word and Excel. Excellent working knowledge of Healthroster and MSTeams would also be an advantage.

Interacting with patients and the public, and being confident in giving non-clinical information and advice that improves their experience, are also ideal qualities. Dealing with sensitive information on a daily basis and understanding the importance of data security are key attributes.

The successful applicant will often work under pressure and without direct supervision, so we are looking for someone who is confident, capable, able to prioritise tasks, and manage their own workload, providing support for colleagues where required.

You will become an important part of the team, working to ensure that every patient receives high quality care. You may be required to support the induction of new staff members, demonstrating activities to them.

About us

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Job responsibilities

Please see the attached Job Description and Person Specification which will provide further information on this role.

Person Specification

Skills & Abilities

• Excellent interpersonal and communication skills both written and verbal.
• Able to deal confidentially and tactfully with people at all levels.
• Ability to work under pressure.
• Advanced keyboard skills
• Positive attitude towards mental ill health and disability.

Knowledge

• Intermediate IT skills in Microsoft Office Packages, i.e. Word, Excel, PowerPoint and Outlook.
• Working knowledge of a range of administrative procedures including diary management and arranging appointments.
• Experience or understanding of creating electronic records, electronic filing systems.
• Electronic data base management.
• Ability to manage diverse workload whilst dealing with frequent interruptions.
• Ability to meet deadlines and to work under pressure.
• Exceptional organisational skills and ability to prioritise.
• Ability to work both independently and as part of a team.
• Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking.
• Knowledge of our business and how it supports patient care.

Qualifications

• Business Administration Level 3/ T Level qualification in Management and Administration, or equivalent experience.
• GCSE English or equivalent.
• Evidence of continuing professional and personal development.
• ICDL (International Computer Driving License), or equivalent experience.

Experience

• Excellent organisational skills.
• Ability to prioritise workload and adapt to change when required.
• Previous experience of working within an administrative or secretarial team.
• Experience of dealing with confidential and complex information.
• Previous experience of working in a Healthcare or Social Care administrative setting.
• Ability to take accurate formal and informal minutes.
• Demonstrate good numeracy and literacy skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,937 to £26,598 a yearpro rata (18.75 hours per week)