Field Service Engineer

InPost Ltd.; Ipswich; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading logistics company is seeking a Field Service Engineer to join their Network Health team in Ipswich. The role involves diagnosing and repairing parcel locker machines, performing maintenance and software updates, and providing training. Key qualities include experience with electrical equipment, strong troubleshooting skills, and the ability to manage tasks in a fast-paced environment. This position offers enhanced annual leave, health care, and opportunities for hybrid working.

Benefits

Enhanced Annual Leave

Vitality Health Care

Enhanced Parental Leave

Rail Loan

Volunteering Days

Hybrid Working

Qualifications

• Proficiency in diagnosing and repairing electrical/mechanical equipment.
• Experience in software configuration and firmware updates.
• Flexibility to travel for service and training activities.

Responsibilities

• Diagnosing and repairing faults of parcel locker machines on site.
• Maintenance and modernisation of parcel locker machines.
• Providing technical support and training to employees and subcontractors.

Skills

Experience in a Field service technical engineering role

Proficient in hand tools and diagnostic tools

Analytical and troubleshooting skills

Excellent verbal and written communication skills

Time management

Tools

Multi-meter

Organisational IT tools

Job description

Overview

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a Field Service Engineer in the Suffolk/Ipswich area to join our Network Health team!

Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.

At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.

About the role

A hands on field-based role to repair our parcel lockers on client’s sites, task include Break-fix, Maintenance, software configuration, quality control, and providing technical support and training to employees and subcontractors. Actively involved in developing new solutions and maintaining technical documentation.

What you’ll be doing

• Diagnosing and repairing faults and malfunctions of parcel locker machines (APMs) on site, ensuring minimal downtime and optimal performance.
• Maintenance and modernisation of parcel locker machines, including implementing hardware and software upgrades to enhance reliability and efficiency.
• Diagnostics, reconfiguration, and installation of computer software or firmware for computer, electronic, and electromechanical equipment, ensuring compatibility and security compliance.
• Processing and reporting on assigned repairs using communication channels utilised within the organisation
• Managing tools and components for parcel locker machines.
• Handling systems for managing personnel-related matters.
• Quality control of work performed by internal employees and subcontractors ensuring adherence to technical standards, contractual agreements, and company guidelines
• Providing technical and substantive support to employees and subcontractors (including international ones) via communication and IT channels used within the company.
• Participating in the development of solutions for new types of parcel locker machines.
• Preparing and updating technical manuals and documentation.

What we need from you

We’re looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We’re looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly.

• You will need similar experience in a Field service technical engineering role on electrical/mechanical equipment and be proficient in the use of hand tools and diagnostic tools (multi-meter).
• Proficiency in diagnosing and repairing equipment, with experience in software configuration and firmware updates.
• Strong analytical and troubleshooting skills for resolving complex technical issues.
• Excellent verbal and written communication skills, with the ability to provide technical training
• Ability to manage tasks efficiently, ensuring quality and meeting deadlines across multiple markets.
• High accuracy in quality control and documentation updates.
• Experience working with diverse teams, including international subcontractors and internal staff.
• Flexibility to travel for service and training activities both in the UK and occasionally internationally.
• Familiarity with parcel locker or similar systems, electromechanical devices, and organisational IT tools.
• Effective time management and the ability to handle tools and components responsibly.

This role will require occasional training and visits to our office base in Hemel Hempstead and will need to be located near or within the Suffolk/ Ipswich area to be considered to focus on covering this patch area.

Please note: working hours for this role are 8.30am - 5.30pm (40 hour working week), Monday - Friday.

Perks of the job

We love to reward our people for the great work they do:

• 🌞 Enhanced Annual Leave – 26 Days Plus the Option to Buy Additional Days per year More time for you to relax, explore, and enjoy life.
• 🌟 Vitality Health Care Stay healthy and happy with our top-notch health coverage.
• 👶 Enhanced Parental Leave We support you during those precious family moments.
• 🚊 Rail Loan Commute with ease! Purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy a more affordable interest free repayment over the year.
• 🌳 Volunteering Days Take a paid day to make a difference in your community
• 🏡 Hybrid Working (Role suitability dependent) We innovate, collaborate and optimise by coming together 3 days per week in the office

The InPost process

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you’ll then go through another one or two stages, depending on the level of the role.

At InPost, we love uniqueness. Our strength is our people.

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.