Account Manager

InPost Ltd.; Greater London; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading delivery solutions provider in the UK is seeking an Account Manager to manage and nurture landlord partnerships. This role involves contract renewals, addressing partner needs, and collaborating with operations teams to ensure successful installations. Ideal candidates have experience in account management, strong communication skills, and the ability to thrive in a fast-paced environment. The position offers a range of benefits, including enhanced leave, health care, and hybrid working options.

Benefits

Enhanced Annual Leave

Vitality Health Care

Work from Anywhere

Enhanced Parental Leave

Volunteering Days

Hybrid Working

Bring Your Dog to Work Day

Qualifications

• Experience in account management or partnership development is essential.
• Proven track record of effectively managing and growing partner relationships.
• Exceptional communication and negotiation skills are required.

Responsibilities

• Manage contract renewals and retention of key existing landlord partners.
• Serve as primary contact for key landlord partners and address their concerns.
• Oversee submission of business cases internally to promote growth.

Skills

Account management

Problem solving

Communication

Negotiation

Strategic thinking

Attention to detail

Job description

Overview

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for an Account Manager to join our team!

Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.

At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.

About the role

We are looking for an Account Manager to join our team and take on a pivotal role in managing and retaining landlord partnerships with some of our biggest sites. You\'d be part of a team that thrives on collaboration, creativity, and making a meaningful impact and is an exciting time to join InPost’s Networks team as the business is rapidly growing. You will play a vital role in nurturing these partnerships, ensuring their success, and using data to make informed decisions that drive growth. You will also play a key role in retaining our valued partners and ensuring successful contract renewals.

What you’ll be doing

• Manage contract renewals and be responsible for the retention and growth of key existing landlord partners.
• Serve as the primary point of contact for key landlord partners, addressing their needs and concerns and swiftly resolving any issues that may arise.
• Oversee the preparation and submission of business cases internally to promote growth within accounts.
• Collaborate with our operations team to ensure that the installation of new lockers runs smoothly to time and forecast.
• Provide regular reports and updates on partnership performance and growth to partners and senior leadership.

What we need from you

We’re looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today\'s stuff done, whilst building for the future. We’re looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly.

We’d be particularly excited to hear from you if

• Experience in account management or partnership development.
• Proven track record of effectively managing and growing partner relationships with major landlords or accounts.
• Exceptional communication and negotiation skills.
• Strategic thinking and problem-solving abilities with a strong attention to detail
• Self-motivated, proactive, and results-oriented.
• Enjoys working in a fast paced environment and comfortable with ambiguity

We love to reward our people for the great work they do

• 🌞 Enhanced Annual Leave – 26 Days Plus the Option to Buy Additional Days per year. More time for you to relax, explore, and enjoy life.
• 🌟 Vitality Health Care Stay healthy and happy with our top-notch health coverage.
• 🌍 Work from Anywhere – 4 Weeks per year. Embrace the freedom to work remotely abroad for up to 4 weeks per year, allowing you to explore new horizons while staying connected.
• 👶 Enhanced Parental Leave We support you during those precious family moments.
• 🌳 Volunteering Days Take a paid day to make a difference in your community.
• 🏡 Hybrid Working (Role suitability dependent) We innovate, collaborate and optimise by coming together 3 days per week in the office.
• 🐶 Bring Your Dog to Work Day (Every Friday) Make every Friday pawsitively amazing!

The InPost process

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us. We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you’ll then go through another one or two stages, depending on the level of the role.

At InPost, we love uniqueness. Our strength is our people. We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.