Data Administrator

InPost Ltd.; City of Edinburgh; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading delivery solutions company in the UK seeks a Data Administrator to join the Newstrade team in Edinburgh. The role requires generating and maintaining product information, resolving discrepancies, and collaborating with various teams to enhance service quality. Candidates should demonstrate a positive attitude, strong attention to detail, and adaptability to change. This position offers a chance to be part of a rapidly scaling business that is transforming the delivery landscape.

Qualifications

• Ability to generate and maintain information accurately and timely.
• Experience in resolving queries with internal departments and external partners.
• Familiarity with running and interpreting reports.

Responsibilities

• Generate and maintain information on core products.
• Assist in querying resolution with publishers and distributors.
• Work collaboratively with the Material Master team.

Skills

Positive attitude

Team player

Good attention to detail

Adaptability to change

Job description

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a Data Administrator to join our Newstrade team!

Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.

At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.

About the role

• To generate and maintain information on core products incorporating titles, issues and pricing in an accurate and timeous manner to serve the business functions that use them.
• Assist in the investigation of queries raised against the information and resolve any anomalies or misunderstanding from publishers, distributors, or any internal department.
• Running reports, interpreting them and taking action from them.
• Provide claims details to Publishers and Distributors, and resolve any queries raise d.

What you’ll be doing

• Assist the Material Master team to deliver a high standard of service.
• Accept training to expand knowledge to ensure the requirement of the business is met.
• Work well as an individual and as part of a wider team
• Communicate well with a variety of people in writing and face to face
• Highlight issues of conduct within team.
• To undertake product maintenance for titles, issues, prices, vouchers etc as part of a team.
• Understand the company processes and workflows for Material Master responsibilities for all aspects of the product
• Understand the significance and use of the data in branch and its impact.
• Assist in the investigation of anomalies raised by any of the department’s customers and help resolve in a timely and accurate fashion.
• Communicate with business partners, publishers and other departments as required.
• Effectively utilise all company IT systems to ensure maximum efficiency, cost reduction and adherence to agreed procedures and company guidelines
• Develop process and procedures in conjunction with Managers to best provide support development and improvement in the service provided.
• Develop relationships where appropriate with Publishers, Distributors, retailers and internal contacts.
• Participate in regular review meetings to highlight issues or planned changes to ensure the service standard is maintain/improved.

What we need from you

• Positive attitude
• Team player
• Good attention to detail
• Adapts well to change.

The InPost process

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you’ll then go through another one or two stages, depending on the level of the role.

At InPost, we love uniqueness. Our strength is our people.

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.