Client Solutions Technical Lead

InPost Ltd.; Greater London; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading delivery service provider in the UK is seeking a Client Solutions Technical Lead to oversee technical integrations with merchants and partners. The role involves supporting onboarding processes, ensuring high-quality standards for all integrations, and acting as a liaison between clients and the product teams. Successful candidates will have a retail e-commerce background, strong IT skills, and the ability to engage cross-functionally. This role offers flexible working arrangements and a focus on innovative solutions.

Benefits

Enhanced Annual Leave

Vitality Health Care

Work from Anywhere – 4 Weeks per year

Enhanced Parental Leave

Rail Loan

Volunteering Days

Hybrid Working

Bring Your Dog to Work Day

Qualifications

• Experience in retail e-commerce and/or logistics is strongly preferred.
• Solid understanding of APIs and ability to test them.
• Experience with multiple European markets is a plus.

Responsibilities

• Support end-to-end onboarding of merchants and partners.
• Ensure high-quality standard for all integrations.
• Work with merchants to optimize product implementation.
• Lead discovery to identify technical requirements.
• Act as 'voice of the customer' in product design.

Skills

Retail e-commerce background

IT/Technical understanding

Strong verbal and written communication

Problem diagnosis and creative problem-solving

Tools

APIs

Postman

Carrier Management Platforms

eCommerce platforms

Job description

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a Client Solutions Technical Leadto join our Commercial team!

Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.

At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.

About the role:

The Client Solutions Technical Lead will be responsible for all merchant and partner technical integrations to the InPost services in the UK.

Working within the Client Solutions team, this role will support with merchant/partner onboarding by ensuring successful integrations and a high-quality checkout experience.

This role requires a strong understanding of our products and APIs, leading discovery to identify technical requirements and deliver integrated solutions for our merchants and partners based on their needs.

The Client Solutions Technical Lead will also act as the ‘voice of the customer’ and assist the Product and Technical teams with the design and development of new products and services related to the merchant.

Success in this role is to support the (net) new number of merchants we are targeting over the next 18 – 24 months and the launch of new product solutions to deliver this.

What you’ll be doing:

• Support successful end-to-end onboarding of merchants and partners from the point of being introduced by the Commercial lead (Sales/Customer Success), through to the technical solution-design phase and execution, testing, launch and hypercare periods (post-go live)
• Ensure all integrations are delivered to a high-quality standard and appropriately tested for all launches
• Work with merchants to ensure InPost products are implemented in the most efficient way to best synchronise alongside their own tech stacks. Advise and recommend appropriate courses of action
• Lead discovery to identify technical requirements and deliver integrated solutions for our merchants and partners based on their needs
• Work with product and tech teams on the design and development of new services for our merchants, acting as the ‘voice of the customer’ to ensure their needs are considered and in line with industry practices
• Responsible for communicating and managing transition for the role out of new products and updates to our APIs to our existing customers
• Act as ‘checkout expert’ with a clear understanding of what drives CR% at checkout for an out-of-home delivery service, various platform capabilities and the ability to mock-up a desired UX
• Serve as product authority both within the Client Solutions team, Commercial team and our customers, with a deep understanding of our existing integrations and APIs
• Establish strong working relationships with other teams across the business including Product, Tech & Logistics
• Build and maintain lasting relationships with our third-party partner platform providers e.g., MetaPack, ReBOUND, ZigZag, Scurri, Linnworks, Mintsoft etc
• Recommend improvements to the user experience across products, working collaboratively with internal teams and collating feedback from retail clients

What we need from you:

We’re looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We’re looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly.

You will need

• A background in retail e-commerce and or logistics is strongly preferred
• Strong IT/technical understanding- must have solid understanding of APIs and ability to test them within environments such as Postman
• A knowledge of Carrier Management Platforms such as Metapack, Scurri, Sorted, nShift etc
• A knowledge of eCommerce platforms, how they work and ideally experience working with them
• A knowledge of interoperability and data transfer between systems
• Some experience in project management or as BA is desired
• Very comfortable engaging cross-functionally to align goals and deliver joint outcomes
• Very strong verbal and written communicator – able to distil information and concisely convey all critical points
• Strong problem diagnosis and creative problem-solving skills with the desire and ability to identify and help implement change
• Some experience working with teams in more than one European market
• A creative eye with an understanding of the impact of a good UX. Design experience would be beneficial for this, however not essential
• Experience using AI to facilitate integrations (e.g. MCP)

Perks of the job!:

We love to reward our people for the great work we do:

🌞 Enhanced Annual Leave – 26 Days Plus the Option to Buy Additional Days per yearMore time for you to relax, explore, and enjoy life.

🌟 Vitality Health CareStay healthy and happy with our top-notch health coverage.

🌍 Work from Anywhere – 4 Weeks per yearEmbrace the freedom to work remotely abroad for up to 4 weeks per year, allowing you to explore new horizons while staying connected.

👶 Enhanced Parental LeaveWe support you during those precious family moments.

🚊 Rail LoanCommute with ease! Purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy a more affordable interest free repayment over the year.

🌳 Volunteering DaysTake a paid day to make a difference in your community

🏡 Hybrid Working (Role suitability dependent)We innovate, collaborate and optimise by coming together 3 days per week in the office

🐶 Bring Your Dog to Work Day (Every Friday)Make every Friday pawsitively amazing!

The InPost process:

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you’ll then go through another one or two stages, depending on the level of the role.

At InPost, we love uniqueness. Our strength is our people.

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.