Online Delivery & Store Operations Manager

Sainsbury's Supermarkets Ltd; Sevenoaks; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading retail company in Sevenoaks is looking for an Online Manager to lead the online picking and delivery team. This role involves engaging and coaching a team, ensuring seamless operations, and collaborating with management for store success. Ideal candidates should have line management experience and a passion for customer service. The position offers competitive salary and benefits, including discounts and wellbeing support.

Benefits

10-15% employee discount

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Qualifications

• Proven line management experience in a fast-paced environment.
• Ability to provide excellent customer service and coach a team.
• Experience in delivering and exceeding KPIs.

Responsibilities

• Plan delivery of an online picking and delivery team.
• Engage and coach a team of shoppers and drivers.
• Collaborate with managers for overall store success.
• Manage performance and conduct disciplinaries.

Skills

Line management experience

Customer service excellence

KPI achievement

Operational leadership

Team motivation

Job description

A leading retail company in Sevenoaks is looking for an Online Manager to lead the online picking and delivery team. This role involves engaging and coaching a team, ensuring seamless operations, and collaborating with management for store success. Ideal candidates should have line management experience and a passion for customer service. The position offers competitive salary and benefits, including discounts and wellbeing support.