Online Fulfillment & Store Operations Manager

Sainsbury's Supermarkets Ltd; Bristol; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading retail company in Bristol is seeking an Online Manager to enhance in-store online services. You'll lead a team of shoppers and drivers, ensuring a seamless shopping experience. The role requires strong management skills, experience with customer service, and the ability to drive performance metrics. Benefits include a discount card, a bonus scheme, and generous holiday entitlements. This role empowers staff and improves customer satisfaction through engaged leadership.

Benefits

10% discount card

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching

Wellbeing support

Cycle to Work scheme

Special offers on memberships and vouchers

Qualifications

• Previous line management responsibilities in a fast-paced environment.
• Experience in delivering customer service and coaching teams.
• Demonstrated success in managing operational performance.

Responsibilities

• Plan and orchestrate delivery of online service.
• Engage and coach a large team of shoppers and drivers.
• Collaborate with managers to enhance customer experience.
• Manage performance and conduct disciplinary actions.

Skills

Line management experience

Customer service

KPI management

Employee relations management

Operational leadership

Performance coaching

Job description

A leading retail company in Bristol is seeking an Online Manager to enhance in-store online services. You'll lead a team of shoppers and drivers, ensuring a seamless shopping experience. The role requires strong management skills, experience with customer service, and the ability to drive performance metrics. Benefits include a discount card, a bonus scheme, and generous holiday entitlements. This role empowers staff and improves customer satisfaction through engaged leadership.