Online Fulfillment & Customer Service Manager

Sainsbury's Supermarkets Ltd; Crawley; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading UK retailer is seeking an Online Manager in Crawley to lead the online picking and delivery team. Responsibilities include coaching staff, ensuring operational success, and delivering excellent customer service. The ideal candidate has strong operational leadership and performance management skills. Offers include a competitive salary, annual bonus, and various employee benefits such as discounts and pension contributions.

Benefits

10% discount card

Annual bonus scheme

Free food and drinks for colleagues

Generous holiday entitlement

Pension matching contributions

Wellbeing support

Cycle to Work scheme

Special offers on gym memberships

Qualifications

• Previous line management experience in a fast-paced environment.
• Ability to deliver brilliant customer service and coach others.
• Experience in managing performance and employee relations.

Responsibilities

• Lead the online picking and delivery team.
• Engage and coach a team of shoppers and drivers.
• Ensure success of the overall store experience.

Skills

Operational leadership

Customer service

Team management

Performance management

KPI delivery

Job description

A leading UK retailer is seeking an Online Manager in Crawley to lead the online picking and delivery team. Responsibilities include coaching staff, ensuring operational success, and delivering excellent customer service. The ideal candidate has strong operational leadership and performance management skills. Offers include a competitive salary, annual bonus, and various employee benefits such as discounts and pension contributions.