VIP Patient Concierge – Outpatients

Bupa Insurance Limited; Greater London; On-site; GBP 30,000 - GBP 31,000; Full time

Job summary

A leading health insurer is seeking a Patient Coordinator at Cromwell Hospital in London. This full-time role involves managing patient registrations and providing administrative support in a busy environment. Ideal candidates should have experience in customer-facing roles, excellent communication skills, and the ability to work effectively under pressure. This position offers a competitive salary, comprehensive benefits, and opportunities for professional growth.

Benefits

25 days holiday per year

Bupa health insurance

Enhanced pension plan

Annual Health Services Bonus

Support with travel costs

Qualifications

• Experience in a customer-facing role in high-end environments.
• Good interpersonal skills and attention to detail.
• Ability to work under pressure while remaining calm.

Responsibilities

• Coordinate patient registrations and manage reception activities.
• Provide administrative support during user clinics or consultations.
• Ensure clear communication of hospital charges and payment methods.

Skills

Experience in a Customer Facing environment

Assertive and articulate

Good communication skills

Excellent telephone manner

Organizational skills

Ability to empathize with patients

Job description

A leading health insurer is seeking a Patient Coordinator at Cromwell Hospital in London. This full-time role involves managing patient registrations and providing administrative support in a busy environment. Ideal candidates should have experience in customer-facing roles, excellent communication skills, and the ability to work effectively under pressure. This position offers a competitive salary, comprehensive benefits, and opportunities for professional growth.