Patient Experience Concierge - Part-Time Hospital

Bupa Insurance Limited; Greater London; On-site; GBP 14,000 - GBP 17,000; Part time

Job summary

A leading health insurance company is seeking a Hospital Concierge Officer at Cromwell Hospital, London. This part-time role involves ensuring exceptional customer service and support to patients and visitors. Key responsibilities include managing first contacts, utilizing scheduling systems, and assisting international patients. Ideal candidates will have experience in customer service and strong interpersonal skills. The position offers competitive benefits including 25 annual holidays and health insurance.

Benefits

25 days annual leave

Bupa health insurance

Enhanced pension plan

Annual performance-based bonus

Qualifications

• Experience in a private healthcare or luxury hospitality environment is essential.
• Demonstrated ability to handle conflicts with diplomacy.
• Strong interpersonal and empathetic skills required.

Responsibilities

• Act as the first point of contact for all visitors.
• Utilize IT systems to enhance patient and visitor experience.
• Help ensure safety and cleanliness standards are upheld.

Skills

Customer service experience

Front of House experience

Great communication skills

IT Literate

Excellent organizational skills

Job description

A leading health insurance company is seeking a Hospital Concierge Officer at Cromwell Hospital, London. This part-time role involves ensuring exceptional customer service and support to patients and visitors. Key responsibilities include managing first contacts, utilizing scheduling systems, and assisting international patients. Ideal candidates will have experience in customer service and strong interpersonal skills. The position offers competitive benefits including 25 annual holidays and health insurance.