Patient Experience Lead – Front Desk

Bupa Insurance Limited; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A healthcare provider in London is seeking a Reception Supervisor to lead the front-of-house team at their outpatient clinic. This role requires strong management skills, excellent communication, and a passion for patient care. Responsibilities include supervising daily operations, coordinating with staff, and ensuring the highest standards of service. Benefits include competitive leave and support programs. Ideal candidates will have experience in patient-facing roles and a commitment to service excellence.

Benefits

20 days annual leave plus bank holidays

24/7 Employee Assistance Programme

Statutory pension scheme

Qualifications

• Proven experience supervising or leading front-of-house or outpatient admin teams.
• Strong understanding of patient-facing services and customer care.
• Excellent communication and interpersonal skills.

Responsibilities

• Supervise daily reception and patient administration operations.
• Act as the first point of contact for queries.
• Ensure a warm and professional welcome for patients and visitors.

Skills

Supervising front-of-house teams

Customer care

Communication skills

Complaint handling

Staff training and motivation

IT proficiency

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A healthcare provider in London is seeking a Reception Supervisor to lead the front-of-house team at their outpatient clinic. This role requires strong management skills, excellent communication, and a passion for patient care. Responsibilities include supervising daily operations, coordinating with staff, and ensuring the highest standards of service. Benefits include competitive leave and support programs. Ideal candidates will have experience in patient-facing roles and a commitment to service excellence.