Estate Manager

Haven; Hemel Hempstead; Hybrid; GBP 50,000 - GBP 70,000; Full time

Job summary

A leading leisure company based in Hemel Hempstead seeks an experienced Estate Manager. This newly created role involves managing estate management activities for a national estate, ensuring compliance, and supporting negotiations. The ideal candidate is a Chartered Surveyor with at least 5 years of experience and strong estate management skills. A competitive annual salary, bonus, and numerous benefits including generous holiday and discount options for family and friends are offered, within a supportive and forward-thinking tech community.

Benefits

25 Days Holiday + Bank Holidays

Annual bonus

Generous discounts on holidays

Comprehensive wellbeing support

Access to corporate box at the O2 Arena

Exclusive corporate partner discounts

Learning and Development opportunities

Enhanced family friendly policies

Qualifications

• Minimum of 5 years’ professional experience in property management.
• Experience in negotiating property rights.
• Ability to manage and coordinate complex budgets.

Responsibilities

• Ensure property interests are accurately documented and managed.
• Lead negotiations on lease renewals and variations.
• Oversee the management of building defects.

Skills

Chartered Surveyor

Strong estate management

Leasehold experience

Communication skills

Organizational skills

Data analysis confidence

Stakeholder-focused approach

Microsoft Office proficiency

Education

Chartered Surveyor qualification

Job description

Estate Manager

Hemel Hempstead (Hybrid – 3 Days in office)
Competitive annual salary + bonus and benefits
Permanent | Full-time (35 hours per week)

About the role

This is a newly created opportunity within Haven’s Legal & Compliance function, offering the chance to play a key role in driving operational efficiency across a diverse and complex estate. As Estate Manager, you will take ownership of estate management activities, ensuring all property interests are accurately documented, compliant, and proactively managed. Working closely with stakeholders across finance, legal, operations and park teams, as well as external leaseholders and third parties, you will support negotiations, compliance, budgeting and long-term planning. The role blends strategic oversight with hands‑on delivery and offers significant autonomy for an experienced chartered surveyor looking to add value across a national estate.

Your opportunity

• Maintain and manage estate and property databases, ensuring accuracy and compliance
• Lead negotiations on lease renewals, variations, property rights and boundary matters
• Oversee the management of building defects and associated repairs (excluding routine maintenance and capex projects)
• Support planning and development teams with ancillary property rights negotiations
• Ensure compliance with lease terms, concessions and subletting arrangements
• Act as the primary point of contact for leaseholders and neighbouring owners
• Prepare and manage budgets, service charges, ground rent forecasts and future repair cost projections
• Work collaboratively with finance, legal, compliance and park teams
• Source, appoint and manage third‑party consultants and specialist contractors
• Maintain a robust estate management system, diarising key dates, obligations and risks

What we’d like you to bring

• Chartered Surveyor with a minimum of 5 years’ professional experience
• Strong estate management and leasehold experience, including negotiation of property rights
• Proven experience managing and coordinating complex budgets
• Excellent written and verbal communication and presentation skills
• Strong organisational and administrative skills with high attention to detail
• Ability to work autonomously and proactively in a fast‑paced environment
• Confidence analysing data and developing evidence‑based investment cases
• A professional, collaborative and stakeholder‑focused approach
• Full UK driving licence
• Strong working knowledge of Microsoft Office applications

Why Haven?

You’ll be part of a forward-thinking, supportive tech community where ideas are valued, learning is encouraged, and the network you build will power memorable guest experiences for millions every year.

What’s In It For You?

• 25 Days Holiday + Bank Holidays + Holiday Buy Scheme
• Annual bonus
• Generous discounts on both Haven and Warner Hotels holidays for you, family and friends
• Comprehensive wellbeing support
• Access to the Bourne Leisure corporate box at the O2 Arena, London
• Exclusive discounts with corporate partners
• Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
• Enhanced family friendly policies and pay (eligibility criteria applied)

Who are we?

We’re part of an award‑winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What’s it like to work with us?

Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.

We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.

What can you expect during the recruitment process?

The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.

Diversity, equity and inclusion

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part‑time or a job‑share.

We genuinely care about every candidate’s experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne‑leisure.co.uk.