Energy Customer Success Specialist – Leicester

Yu Energy; Leicester; On-site; GBP 24,000 - GBP 26,000; Full time

Job summary

A growing energy company in Leicester is seeking a Customer Service Specialist to join their team. This role involves resolving customer inquiries, managing account issues, and ensuring excellent service delivery. The ideal candidate will have a strong customer service background, effective communication skills, and the ability to work in a fast-paced environment. You will enjoy various employee benefits, including annual leave and opportunities for personal development.

Benefits

24 days annual leave + bank holidays

Holiday buy – up to 5 additional days

Day off on your birthday

Employee Assistance Programme

Annual salary review

Learning and development opportunities

Qualifications

• Previous experience in the Energy Industry preferred but not essential.
• Proven Customer Service experience required.
• Ability to manage a changing workload.

Responsibilities

• Provide solutions to customer inquiries via calls and emails.
• Resolve customer accounts within agreed service levels.
• Manage customer dissatisfaction and complaints effectively.

Skills

Effective decision-making skills

Proactive relationship building

Good Office 365 skills

Customer service experience

Excellent communication skills

Attention to detail

Target orientation

Tools

Office 365

Job description

A growing energy company in Leicester is seeking a Customer Service Specialist to join their team. This role involves resolving customer inquiries, managing account issues, and ensuring excellent service delivery. The ideal candidate will have a strong customer service background, effective communication skills, and the ability to work in a fast-paced environment. You will enjoy various employee benefits, including annual leave and opportunities for personal development.