Wholesale Customer Success Advisor

Origin Coffee Ltd; United Kingdom; On-site; GBP 22,000 - GBP 30,000; Full time

Job summary

A specialty coffee company in the United Kingdom seeks a Customer Service Advisor to engage with customers through various channels. Responsibilities include managing orders, resolving issues, and collaboration across departments. Ideal candidates have customer service experience, strong communication skills, and proficiency with CRM systems. The role offers a dynamic environment with perks including flexible holidays, unlimited coffee, and opportunities for personal and professional growth.

Benefits

26 days holiday plus flexible bank holidays

Unlimited coffee and merchandise discounts

B Corp certified

5% employer pension contribution

24/7 Employee Assistance Programme

Qualifications

• Previous experience in a customer service role, especially in hospitality or B2B.
• Strong understanding of customer-first mindset.
• Confidence in using CRM and inventory systems.

Responsibilities

• Act as the primary contact for customers via phone, email, and chat.
• Accurately process orders and manage fulfilment workflows.
• Respond to challenges and complaints with empathy.

Skills

Customer service experience

Organizational skills

Time management skills

Verbal communication

Written communication

Tools

CRM systems (HubSpot, Gorgias, Unleashed)

Job description

A specialty coffee company in the United Kingdom seeks a Customer Service Advisor to engage with customers through various channels. Responsibilities include managing orders, resolving issues, and collaboration across departments. Ideal candidates have customer service experience, strong communication skills, and proficiency with CRM systems. The role offers a dynamic environment with perks including flexible holidays, unlimited coffee, and opportunities for personal and professional growth.