Global Contact Centre Leader - Elevate Guest Experience

Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations Limited; United Kingdom; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

An LGBT-friendly organization in Westminster is seeking a Customer Service Manager for their Global Contact Centre. The role involves leading a team to ensure excellent guest experiences and managing recruitment, training, and performance. Candidates should have strong leadership skills and be effective in public speaking. This permanent position offers opportunities for career growth, and the successful applicant will engage in international travel for relationship building and product immersion within the company's hotel collection.

Benefits

Professional growth opportunities

Award-winning culture

Qualifications

• Experience in leading customer service teams.
• Strong ability to develop and coach staff.
• Proven track record in managing recruitment and performance.

Responsibilities

• Lead and develop the London team for excellent guest experiences.
• Manage recruitment, hiring, training, and performance.
• Ensure service delivery is maintained across various channels.

Skills

Leadership

Team development

Customer experience management

Performance management

Public speaking

Job description

An LGBT-friendly organization in Westminster is seeking a Customer Service Manager for their Global Contact Centre. The role involves leading a team to ensure excellent guest experiences and managing recruitment, training, and performance. Candidates should have strong leadership skills and be effective in public speaking. This permanent position offers opportunities for career growth, and the successful applicant will engage in international travel for relationship building and product immersion within the company's hotel collection.