Customer Service Team Lead - Growth & Impact

Jobs Region Group; Greater London; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading logistics company is seeking candidates for a Customer Service Job in the Greater London area. The role involves providing communication support to stakeholders and ensuring high-quality customer service. Candidates should have 1-2 years of experience in customer services and strong leadership skills to guide and motivate their team. Benefits include a free 24/7 GP service and numerous discounts. Join this company committed to employee wellbeing and support.

Benefits

Free confidential 24/7 GP Service

Hundreds of discounts (Retail, Childcare + Gym)

Affordable loans

Enhanced Pension Scheme

24/7 employee support service

Qualifications

• 1–2 years experience in a customer services environment.
• Experience managing or supporting Contact Centre operations.
• Ability to analyse data and produce accurate reports.

Responsibilities

• Provide effective communication to stakeholders.
• Support the team in Customer Service functions.
• Ensure customer queries are resolved within agreed timeframes.
• Foster a positive environment while addressing customer concerns.
• Provide coaching and training for team members.

Skills

Customer service leadership

Analytical skills

Organisational skills

PC skills (Excel, Access)

Job description

A leading logistics company is seeking candidates for a Customer Service Job in the Greater London area. The role involves providing communication support to stakeholders and ensuring high-quality customer service. Candidates should have 1-2 years of experience in customer services and strong leadership skills to guide and motivate their team. Benefits include a free 24/7 GP service and numerous discounts. Join this company committed to employee wellbeing and support.