Deluxe Front Desk Agent – Guest Experience & Perks

Park Plaza Cardiff; Cardiff; On-site; GBP 24,000; Full time

Job summary

A 4-star deluxe hotel in Cardiff is seeking a Full Time Hotel Receptionist. Responsibilities include managing guest check-ins and check-outs, handling queries and complaints, and processing bills. Applicants should have IT experience, excellent communication skills, and preferably prior reception experience in a similar standard hotel. The role offers a full-time permanent position with benefits including discounted hotel stays, gym memberships, and food. Eligible candidates must be able to work in the UK.

Benefits

Discounted hotel room across the Park Plaza and Radisson brands

Reduced gym/spa membership

Discounted food and beverage

Discounted spa treatments

Monthly passion player (employee of the month)

Employee Assistance Programme

Qualifications

• Minimum 1 year of hotel reception experience preferred.
• Minimum 1 year of customer service experience preferred.
• Ability to handle guest queries and complaints effectively.

Responsibilities

• Check guests in and out of the hotel.
• Handle guest queries and complaints.
• Process bills and manage guest payments.
• Assist guests with special requests.

Skills

IT and telephone experience

Customer service skills

Professional personal image

Organizational skills

Attention to detail

Education

GCSE or equivalent

Tools

Fidelio Opera

Job description

A 4-star deluxe hotel in Cardiff is seeking a Full Time Hotel Receptionist. Responsibilities include managing guest check-ins and check-outs, handling queries and complaints, and processing bills. Applicants should have IT experience, excellent communication skills, and preferably prior reception experience in a similar standard hotel. The role offers a full-time permanent position with benefits including discounted hotel stays, gym memberships, and food. Eligible candidates must be able to work in the UK.