Fintech Customer Support Specialist (Email Escalations)

Mesh-AI Limited; Greater London; Hybrid; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading fintech company in Greater London is seeking a Customer Support Specialist to join their Global Customer Support team. This junior-mid role focuses on processing escalated queries via email, with the opportunity for career growth within a fast-paced environment. Candidates should possess strong writing skills, excellent command of English, and a customer-centric mindset. Flexibility and a hybrid work model are key aspects, fostering innovation and collaborative experiences in team settings.

Benefits

Flexible work hours

Collaborative office environment

Inclusive culture

Qualifications

• A few years of customer service experience in Finance or related field.
• Desirable experience in a regulated Financial Services environment.

Responsibilities

• Responding to escalated emails, calls, and social media messages.
• Creating an internal feedback loop between product teams and customers.
• Understanding user needs and working to exceed them.

Skills

Strong writing skills

Excellent command of English language

Customer obsessed

Keen attention to detail

Analytical skills

Time management and personal organization

Experience using CRM tools like Zendesk

Job description

A leading fintech company in Greater London is seeking a Customer Support Specialist to join their Global Customer Support team. This junior-mid role focuses on processing escalated queries via email, with the opportunity for career growth within a fast-paced environment. Candidates should possess strong writing skills, excellent command of English, and a customer-centric mindset. Flexibility and a hybrid work model are key aspects, fostering innovation and collaborative experiences in team settings.