Onboarding Tech Success Lead

AnaVation LLC; United Kingdom; Hybrid; GBP 46,000 - GBP 67,000; Full time

Job summary

A technology company in the United Kingdom is seeking a Customer Success Escalation Lead to manage the onboarding process for new clients. The role involves executing technical onboarding, guiding customers through initial product usage, and collaborating with internal teams. Ideal candidates have a degree in a related field and 3-5 years of experience with digital forensic tools. Competitive compensation is offered, along with various benefits including generous leave policies and professional growth opportunities.

Benefits

Generous time off policies

Competitive compensation

Healthcare and retirement benefits

Qualifications

• 3–5 years of experience with software solutions in technical environments.
• Knowledge of tools like AXIOM, FTK, or EnCase.
• Strong verbal and written communication skills.

Responsibilities

• Execute onboarding activities including product setup and validation.
• Guide customers through initial product use.
• Collaborate with teams for smooth onboarding.

Skills

Communication skills

Customer-focused collaboration

Technical onboarding

Time management

Self-driven motivation

Education

Degree in Engineering, IT, Computer Science

Tools

Salesforce

Gainsight

Digital forensics tools

Job description

A technology company in the United Kingdom is seeking a Customer Success Escalation Lead to manage the onboarding process for new clients. The role involves executing technical onboarding, guiding customers through initial product usage, and collaborating with internal teams. Ideal candidates have a degree in a related field and 3-5 years of experience with digital forensic tools. Competitive compensation is offered, along with various benefits including generous leave policies and professional growth opportunities.