London-Based Customer Experience Engineer - Troubleshooter

Granola, Inc.; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A tech-driven support company in London seeks a Customer Support Engineer to manage technical escalations, troubleshoot issues, and collaborate with engineers. This role requires strong technical troubleshooting skills, experience with SQL, AWS, and customer support platforms like Zendesk. Candidates should be problem solvers who thrive in fast-paced environments and are comfortable making small coding changes. The position offers competitive compensation and the opportunity to work in a vibrant office atmosphere.

Qualifications

• 3+ years in a technical support capacity.
• Experience reading logs and performing root cause analysis.
• Comfortable making small changes to codebases.

Responsibilities

• Own technical escalations from Customer Experience Specialists.
• Troubleshoot issues using Cloudwatch logs and database queries.
• Make small code changes using AI-assisted coding tools.

Skills

Customer Support Engineer experience

Technical troubleshooting skills

SQL and database queries

Cloud platforms (AWS)

Log analysis tools (Cloudwatch)

Customer support platforms (Zendesk)

Basic coding/scripting

AI-assisted coding tools (Cursor)

Tools

AWS

Cloudwatch

SQL

Amplitude

Retool

Cursor

Job description

A tech-driven support company in London seeks a Customer Support Engineer to manage technical escalations, troubleshoot issues, and collaborate with engineers. This role requires strong technical troubleshooting skills, experience with SQL, AWS, and customer support platforms like Zendesk. Candidates should be problem solvers who thrive in fast-paced environments and are comfortable making small coding changes. The position offers competitive compensation and the opportunity to work in a vibrant office atmosphere.