Remote UK Help Desk Technician — Windows, MFA & RDP Expert

Flextecs; Remote; GBP 30,000 - GBP 40,000; Full time

Job summary

A technology solutions provider is seeking a Help Desk Support Technician to provide technical support for users in the UK. This role involves troubleshooting Windows laptops, working with VPN connectivity, and maintaining documentation standards. The ideal candidate will have at least 2 years of experience and solid knowledge of Active Directory and ticketing systems. Emphasis on customer service and clear communication is key in this dynamic environment.

Qualifications

• 2+ years of experience in help desk or IT support.
• Solid understanding of Windows 11 and Server RDP.
• Experience with Active Directory and basic GPO troubleshooting.

Responsibilities

• Provide first and second line technical support for users.
• Troubleshoot issues related to Windows OS and VPN connectivity.
• Develop clear, user-friendly self-help guides and documentation.

Skills

Customer service

Technical troubleshooting

Documentation skills

Communication skills

Tools

ServiceDesk Plus

Active Directory

Datto

Job description

A technology solutions provider is seeking a Help Desk Support Technician to provide technical support for users in the UK. This role involves troubleshooting Windows laptops, working with VPN connectivity, and maintaining documentation standards. The ideal candidate will have at least 2 years of experience and solid knowledge of Active Directory and ticketing systems. Emphasis on customer service and clear communication is key in this dynamic environment.