Hire and Sales Coordinator

GAP Group; Norwich; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading equipment hire company in Norwich is looking for a Hire & Sales Coordinator to create strong customer relationships and manage hire desk operations. This role involves processing orders, handling customer queries, and working closely with teams to resolve issues. Ideal candidates will have excellent customer service and communication skills, with a passion for delivering quality service. The position offers opportunities for training and development, alongside various employee benefits, including competitive salary and pension scheme.

Benefits

Profit share

Loyalty holidays

Employee welfare fund

Health & wellness programs

Qualifications

• Previous experience in a high-volume customer service role is desirable.
• Strong attention to detail and organizational skills.
• Proficient IT skills, particularly with MS Office.

Responsibilities

• Process all hire desk administration including queries.
• Manage customer orders in a fast-paced environment.
• Ensure stock levels meet customer demand.
• Interact with sales and workshop teams.
• Resolve customer complaints efficiently.

Skills

Customer service skills

Effective communication

Organisational skills

Team player

Tools

MS Office

Job description

Requester

Number of positions to be provided

1

Contract hours

42.50

About the role

The Role

Our team is the best in the industry – is it time for you to join us? Our Lifting Services Division provides a range of specialist lifting equipment and provides bespoke installations hire and sales functions for a variety of customers, from small independent to large National accounts. As the first point of contact at our depots, the Hire & Sales Coordinator (HSC) plays a pivotal role in driving our business' success by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

A typical day for the depot HSC will include:

• Processing all hire desk administration including customer and supplier queries
• Managing a variety of small and national account orders in a fast‑paced environment
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Interacting with sales and workshop teams to deliver bespoke lifting solutions to our customers
• Resolving customer complaints and supplier issues efficiently

About You

Successful applicants should demonstrate the following:

• Previous experience working within a high‑volume customer service role would be desirable however full training will be provided
• Excellent customer service skills
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and
• Strong team player with the ability to work to own initiative
• Although a hire‑desk background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest

About Us

About GAP Group: GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in‑house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

• Competitive salary and bonus scheme.
• Employer Contributory Pension Scheme.
• Life Assurance.
• Up to 25 days annual leave plus public holidays.
• The option to buy up to 5 days additional leave.
• Employee Welfare Fund (company funded social events).
• Health & Wellness (Well‑being Hub, Employee Assistance Helpline, Annual Flu Jabs).

So what next? If you think you fit the profile we would love to hear from you! To apply, all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER