Customer Hire Desk Manager

GAP Group; Nottingham; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading equipment hire provider in the UK is seeking a Customer Hire Desk Manager to lead a team at a major customer site. In this role, you will drive team performance, ensure efficient customer service, and liaise with depots to guarantee equipment availability. Ideal candidates will have experience in the hire industry and managerial skills, alongside strong organizational and PC literacy. This role promises substantial career development in a supportive environment.

Benefits

Generous holidays

Life Assurance

Health & Wellness Support

Career growth and training

Qualifications

• Experience in the equipment hire industry and hire desk systems.
• Previous managerial experience in customer service roles.
• Ability to build rapport with stakeholders.

Responsibilities

• Monitor team performance according to service level agreements.
• Drive and motivate the team to meet objectives.
• Liaise with GAP depots to ensure equipment availability.
• Produce weekly reports for the Senior Management Team.
• Oversee hire problems using the escalation process.
• Take responsibility for query resolution and prevention.

Skills

Knowledge of equipment hire

Managerial experience

Organizational skills

PC literacy, especially MS Excel

Job description

Location

WA5 3LP

Number of positions to be provided

1

Contract hours

42.50

About the role

Are you ready to bring your energy, precision and leadership skills to a fast-paced management role on one of our Major Customer sites? You will be the main point of contact in our customer site and lead a team of Customer Hire & Sales Coordinators whilst ensuring all business between the client and GAP Group is carried out in an efficient and effective manner. From driving and motivating the team, to ensuring plant is available and taking ownership of query resolution and prevention, you'll play a crucial role in delivering a first-class service. If you thrive in a fast-paced environment and take pride in getting the most from your team then this could be the role for you.

The Role

What You'll Be Doing

• Monitoring the team's performance to ensure customer requests are dealt with efficiently and it line with the service level agreement
• Driving and motivating the team to meet objectives
• Identifying training requirements
• Liaising the GAP depots to ensure that equipment is available
• Producing weekly reports for the Senior Management Team
• Overseeing any hire problems using the escalation process where appropriate
• Taking responsibility for query resolution and prevention

About You

What We're Looking for

• Sound knowledge and experience of the equipment hire industry and associated hire desk systems
• Previous managerial experience in a fast-paced customer service role within the hire, construction or engineering industries
• Excellent organisational skills and the ability to build rapport with internal and external stakeholders
• A high degree of PC literacy, particularly MS Excel is essential

About Us

As a Customer Hire Desk Manager, you'll be joining an industry leader that's growing and genuinely committed to your success. At GAP, we're proud to be the UK's leading equipment hire provider—supporting projects big and small across construction, infrastructure, events, and more. With nearly 200 locations nationwide and a wide range of specialist divisions, we offer exciting opportunities in everything from Plant and Tools to Lifting, Survey, Environmental, and Event Services.

As a family-run business with over 50 years of experience, we believe in doing things the right way. That means:

• More investment in our equipment than anyone else in the industry, so you work with the best tools in the game
• Remaining fully independent, which lets us make agile, long-term decisions that support your success
• Offering real career growth, training, and development from day one
• Support that values you— from generous holidays to Life Assurance and Health & Wellness Support

Whether you're hands-on or customer-focused, there's a place for you at GAP where your work makes a difference. If you're up for the challenge and want to feel valued at work, then we'd love to hear from you! Ready to get started? Upload your CV and complete our short application—we'll take it from there.

Equal Opportunity Statement

GAP GROUP IS AN EQUAL OPPORTUNITY EMPLOYER