Hire and Sales Coordinator

GAP Group; Warrington; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading equipment hire company in Warrington is looking for a Hire Desk Administrator to join their Pumps & Power division. The role involves processing orders, managing customer inquiries, and ensuring stock levels meet demand. Ideal candidates will have strong customer service skills, attention to detail, and the ability to thrive in a fast-paced environment. Benefits include a competitive salary, annual leave, and opportunities for internal promotion.

Benefits

Competitive salary and bonus scheme

Up to 25 days annual leave

Contributory Pension Scheme

Life Assurance

Employee Welfare Fund

Cycle to Work Scheme

Health & Wellness programs

Qualifications

• Experience in a high-volume hire desk role is desirable.
• Proficient in MS Office tools like Outlook and Excel.
• Attention to detail and the drive to learn.

Responsibilities

• Process hire desk administration including customer queries.
• Manage small and national account orders efficiently.
• Ensure stock levels to meet customer demand.
• Interact with sales and workshop teams for customer solutions.
• Resolve customer complaints and supplier issues.

Skills

Customer service skills

Organizational skills

Communication skills

IT skills (MS Office)

Team player

Job description

About the role

Our team is the best in the industry – is it time for you to join us? The Role: GAP Pump & Power Services Division provide advice, servicing, maintenance and repair for generators, dewatering & sewerage pump applications. This includes a large range of hoses, settlement tanks and water processing solutions.

A typical day for the Pumps & Power depot HSC will include:

• Processing all hire desk administration including customer and supplier queries
• Managing a variety of small and national account orders in a fast‑paced environment
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Interacting with sales and workshop teams to deliver bespoke pump solutions to our customers
• Resolving customer complaints and supplier issues efficiently

About You

Successful applicants should demonstrate the following:

• Previous experience working within a high‑volume hire desk role is desirable; full training will be provided
• Excellent customer service skills
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work on own initiative
• Although a hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest

About Us

From one division, GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as a staff social fund and loyalty holidays. Our in‑house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company‑funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well‑being Hub, Employee Assistance Helpline, Annual Flu Jab)

So what next? If you fit the profile and are up for the challenge, we would love to hear from you! To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER