Hire and Sales Coordinator

GAP Group; Neath; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A national hire solutions company in Neath is seeking a Hire & Sales Coordinator to facilitate customer relationships and ensure hiring needs are met. This role involves managing hire administration, stock levels, and customer service while solving complaints efficiently. Ideal candidates should have experience in a high-volume hire desk, excellent communication skills, and a proactive attitude. Competitive salary, bonus schemes, and diverse benefits included.

Benefits

Competitive salary and bonus scheme

Up to 25 days annual leave plus bank holidays

Contributory Pension Scheme

Employee Welfare Fund

Cycle to Work Scheme

Health & Wellness benefits

Qualifications

• Previous experience in a high-volume hire desk role is essential.
• Strong focus on increasing sales and customer satisfaction.
• Attention to detail and ability to communicate effectively.

Responsibilities

• Process all hire desk administration including customer inquiries.
• Manage 30-40 incoming and outgoing hires per day.
• Ensure stock levels meet customer demand.

Skills

Customer service skills

Organisational skills

Effective communication

IT skills (MS Office)

Team player

Job description

Location

Edwards Works, Llandarcy, Neath, SA106JY

Number of positions to be provided

1

Contract hours

42.50

About the role

As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast‑paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group. Our nationwide Non-Mechanical Division offers the latest, industry‑leading Non-Mechanical Plant equipment including pedestrian / crowd control barriers, temporary security fencing, trench boxes, bogmats, magnetic rail barriers, road plates and more.

• Processing all hire desk administration including customer and supplier queries
• Managing approx. 30-40 incoming and outgoing hires per day
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Load checking vehicles and working effectively with the depot team of drivers and fitters
• Resolving customer complaints and supplier issues efficiently

About You

• Previous experience of working within a high‑volume hire desk role is essential
• Excellent customer service skills with a focus on increasing sales
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to your own initiative
• Although a plant & tool hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.

About Us

About GAP Group
GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in‑house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company‑funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well‑being Hub, Employee Assistance Helpline, Annual Flu Jab, Eye Tests)

So what next? If you fit the profile and are up for the challenge, we would love to hear from you!
To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER