Hire & Sales Coordinator

GAP Group; North East; On-site; GBP 20,000 - GBP 30,000; Full time

Job summary

A leading equipment hire company in North East England seeks a Hire & Sales Coordinator to enhance customer relationships and support operational success. Responsibilities include managing hire desk administration, order processing, and maintaining stock levels. Ideal candidates will have strong customer service skills and effective organisational abilities, with training available for those without prior hire desk experience. The role offers competitive salary, benefits, and opportunities for professional growth within the company.

Benefits

Competitive salary and bonus scheme

Up to 25 days annual leave

Contributory Pension Scheme

Employee Welfare Fund

Cycle to Work Scheme

Health & Wellness programs

Qualifications

• Experience in a high-volume hire desk role is desirable, but training will be provided.
• Strong customer service and communication abilities.
• Effective organisational skills and attention to detail.

Responsibilities

• Process hire desk administration including queries.
• Manage various account orders in a fast-paced setting.
• Ensure sufficient stock levels for customer demand.

Skills

Customer service skills

Organisational skills

Communication skills

IT skills (MS Office, Outlook, Excel)

Team player

Job description

Location

Scotia House, Spennymoor, Durham, DL166GE

Number of positions to be provided

1

Contract hours

42.50

About the role

The Role

Our team is the best in the industry – is it time for you to join us?

GAP Pump & Power Services Division provide advice, servicing, maintenance and repair for generators, dewatering & sewerage pump applications. This includes a large range of hoses, settlement tanks and water processing solutions.

As the first point of contact at our depots, the Hire & Sales Coordinator (HSC) play a pivotal role in driving our business's success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

A typical day for the Pumps & Power depot HSC will include:

• Processing all hire desk administration including customer and supplier queries
• Managing a variety of small and national account orders in a fast-paced environment
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Interacting with sales and workshop teams to deliver bespoke pumps solutions to our customers
• Resolving customer complaints and supplier issues efficiently

About You

Successful applicants should demonstrate the following:

• Previous experience working within a high-volume hire desk role is desirable however full training would be provided
• Excellent customer service skills
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative
• Although a hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.

About Us

From one division, GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as a staff social fund and loyalty holidays. Our in‑house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company‑funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well‑being Hub, Employee Assistance Helpline, Annual Flu Jab)

So what next?

If you fit the profile and are up for the challenge, we would love to hear from you!

To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER