Automotive Service Retention Specialist

Lloyd Motor Group; Lancashire; On-site; GBP 32,000; Full time

Job summary

A major UK car retailer is seeking a Retention Executive to join their Blackpool team. Responsibilities include contacting customers for service updates, promoting Service Plans, and supporting departmental objectives. Ideal candidates will have strong customer focus and sales skills. This position offers 33 days of annual leave, a cycle-to-work scheme, and extensive training opportunities, making it perfect for those passionate about customer service.

Benefits

33 days of annual leave

Cycle to work scheme

Free flu jabs

Life Cover

Internal and manufacturer training

Qualifications

• Strong understanding of customer needs and sales principles.
• Experience with customer relationship management systems.
• Ability to work collaboratively in a team.

Responsibilities

• Utilise iLloyd and Dealer Management systems to contact customers.
• Guide customers towards suitable products or services.
• Promote Service Plans and aftermarket products.
• Support the Service Manager in achieving objectives.
• Identify opportunities to enhance customer experience.

Skills

Customer focus

Sales skills

Communication

Teamwork

Job description

A major UK car retailer is seeking a Retention Executive to join their Blackpool team. Responsibilities include contacting customers for service updates, promoting Service Plans, and supporting departmental objectives. Ideal candidates will have strong customer focus and sales skills. This position offers 33 days of annual leave, a cycle-to-work scheme, and extensive training opportunities, making it perfect for those passionate about customer service.