Customer Service Advisor

Golden Charter Ltd; United Kingdom; Hybrid; GBP 24,000 - GBP 30,000; Full time

Job summary

A dedicated service provider in the United Kingdom is seeking a Customer Support Advisor to deliver exceptional customer service. This role involves responding to customer queries via calls and emails, showing empathy and care. The position offers hybrid working, with collaboration in the Glasgow office at least twice weekly. Ideal candidates are passionate about helping others and committed to outstanding service. Training will be provided to ensure a clear understanding of products and processes.

Qualifications

• Passion for helping people and delivering outstanding service.
• Strong empathy and communication skills.
• Commitment to putting the customer first.

Responsibilities

• Respond to calls and emails from customers and partners.
• Provide empathetic support and care about customer needs.
• Learn about products, processes, and systems.

Skills

Empathy

Communication skills

Customer service

Job description

Are you passionate about delivering exceptional customer service? We looking for a dedicated Customer Support Advisor to join us as we embark on an exciting growth and transformation journey.

While we offer hybrid working, we get together in our Glasgow office at least twice per week for team collaboration and to stay connected. This role also involves a 2 week training period where you'll be required to be in the office.

What You'll Be Doing

As a Customer Support Advisor, you'll respond to calls and emails from customers and our funeral director partners, providing empathetic support and showing you care about their needs. From day one, we'll teach you all about our products, processes and systems and you'll learn how respond to queries quickly and become better every day.

What We Looking For

• A passion for helping people and delivering outstanding service
• Strong empathy and communication skills
• A commitment to putting the customer first

If you excited about contributing to our growth and becoming part of a collaborative team, apply now!