Senior IT Major Incident Manager — Hybrid, High-Impact

NFU Mutual Group; Metropolitan Borough of Solihull; Hybrid; GBP 43,000 - GBP 48,000; Full time

Job summary

A leading insurance and financial services provider in the UK is looking for an IT Major Incident Manager to oversee the resolution of significant IT incidents and ensure business continuity. The role requires experience in incident management, strong communication skills, and the ability to work under pressure. The position is hybrid, with a mix of remote work and time spent in Stratford-upon-Avon, alongside an annual bonus structure and extensive benefits. Candidates will need ITIL qualifications and proven incident management experience.

Benefits

Annual bonus up to 17.5%

Contributory pension scheme

25 days annual leave

Family friendly policies

Health and wellbeing plan

Employee discounts on insurance policies

Qualifications

• Strong experience in managing critical IT incidents and driving swift resolutions.
• Experience in multi-vendor and multi-platform IT environments.
• Confident communicator able to influence technical teams and stakeholders.

Responsibilities

• Lead and coordinate resolution of critical IT Major Incidents.
• Engage with stakeholders and technical teams during incidents.
• Produce reports and assist with continuous improvement processes.

Skills

Major IT Incident Management

Problem Management

Networking

Cloud technology

ITIL frameworks

Communication

Education

ITIL Foundation certification

Job description

A leading insurance and financial services provider in the UK is looking for an IT Major Incident Manager to oversee the resolution of significant IT incidents and ensure business continuity. The role requires experience in incident management, strong communication skills, and the ability to work under pressure. The position is hybrid, with a mix of remote work and time spent in Stratford-upon-Avon, alongside an annual bonus structure and extensive benefits. Candidates will need ITIL qualifications and proven incident management experience.