Scheduling & Customer Care Specialist

Dubizzle Limited; Breckland District; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading water solutions provider in the UK is seeking a Scheduler to join their developing team. This role involves scheduling repair and maintenance visits, handling customer inquiries, and liaising with engineers and clients to ensure high levels of customer satisfaction. The ideal candidate will have strong communication and interpersonal skills, along with a customer service orientation and attention to detail. Benefits include 25 days annual leave and a fun working environment.

Benefits

25 days annual leave + bank holidays

Company Sick Pay (after qualifying period)

Fun and lively atmosphere with casual dress code

Qualifications

• Excellent telephone manner and good interpersonal skills.
• Confident and forward thinking.
• Ability to balance various tasks and prioritize workload.

Responsibilities

• Schedule repair and maintenance visits for engineers.
• Liaise with engineers, customers, and managers.
• Handle customer enquiries by phone and email.
• Manage appointment bookings and engineers' diaries.
• Ensure correct handling of priority customer calls.

Skills

Strong communication

Interpersonal skills

Attention to detail

Customer service orientation

Job description

A leading water solutions provider in the UK is seeking a Scheduler to join their developing team. This role involves scheduling repair and maintenance visits, handling customer inquiries, and liaising with engineers and clients to ensure high levels of customer satisfaction. The ideal candidate will have strong communication and interpersonal skills, along with a customer service orientation and attention to detail. Benefits include 25 days annual leave and a fun working environment.