Customer Service Planner: Master Scheduler for Repairs

Morgan Sindall Property Services Limited; Welwyn Garden City; On-site; GBP 27,000 - GBP 29,000; Full time

Job summary

A leading property services company is seeking a Customer Service Planner in Welwyn Garden City. This full-time position involves scheduling appointments and liaising with clients and subcontractors to ensure service agreements are met. Candidates should have strong customer service and planning experience, excellent communication skills, and a passion for customer satisfaction. The role offers a competitive salary of £27,000 - £29,000 plus benefits, including bonus schemes and pension options.

Benefits

Profit Share Discretionary Annual Bonus Scheme

Enhanced Pension Plan

Westfield Healthcare Cash Plan

Life Assurance & Accident Cover

Learning & Development Opportunities

Qualifications

• Experience in social housing or similar customer service roles.
• Strong organisational and communication skills.
• Ability to prioritise works effectively.

Responsibilities

• Liaise with clients and subcontractors to schedule appointments.
• Handle complex repairs and demanding customers.
• Ensure contractual Service Level Agreements are met.

Skills

Customer Service experience

Planning knowledge

Strong administration skills

Organisational skills

Communication skills

Job description

A leading property services company is seeking a Customer Service Planner in Welwyn Garden City. This full-time position involves scheduling appointments and liaising with clients and subcontractors to ensure service agreements are met. Candidates should have strong customer service and planning experience, excellent communication skills, and a passion for customer satisfaction. The role offers a competitive salary of £27,000 - £29,000 plus benefits, including bonus schemes and pension options.