Scheduling Advisor

Dubizzle Limited; Breckland District; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading water solutions provider in the UK is seeking a Scheduler to join their developing team. This role involves scheduling repair and maintenance visits, handling customer inquiries, and liaising with engineers and clients to ensure high levels of customer satisfaction. The ideal candidate will have strong communication and interpersonal skills, along with a customer service orientation and attention to detail. Benefits include 25 days annual leave and a fun working environment.

Benefits

25 days annual leave + bank holidays

Company Sick Pay (after qualifying period)

Fun and lively atmosphere with casual dress code

Qualifications

• Excellent telephone manner and good interpersonal skills.
• Confident and forward thinking.
• Ability to balance various tasks and prioritize workload.

Responsibilities

• Schedule repair and maintenance visits for engineers.
• Liaise with engineers, customers, and managers.
• Handle customer enquiries by phone and email.
• Manage appointment bookings and engineers' diaries.
• Ensure correct handling of priority customer calls.

Skills

Strong communication

Interpersonal skills

Attention to detail

Customer service orientation

Job description

Due to continued growth, we are looking for a Scheduler to work as part of a developing team to deliver world class customer care, ensuring at all times we are achieving both company targets and a high level of customer satisfaction, demonstrating at all times our company values.

As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to our customers.

With unrivalled expertise in filtered boiling, chilled and sparkling water, Zip Water is known globally for being home to the world’s most advanced drinking water systems.

Joining Zip Water, gives you the opportunity to support our global team to improve the environment by removing single use plastics across UK Businesses.

• Are you a strong communicator, looking for a new challenge?
• Do you enjoy working in a face paced environment?
• Have you previously worked in a scheduling or coordination role?

If so, we would love to hear from you!

Main duties

• Scheduling repair and planned maintenance visits for the engineers, booking appointments and managing their diaries.
• Liaising with engineers, customers, and managers.
• Sending out parts to customers and engineers.
• Daily communications with customers internal and external
• Dealing with incoming customer enquiries both by telephone and email
• Ensure priority customer calls are raised correctly.
• Liaise with customers to advise them of site attendance.
• General Data Entry
• Actively seek to achieve all service levels.

The ideal candidate will have an excellent telephone manner and good interpersonal skills. You will have the ability to work as part of a team to achieve shared objectives and goals as well as have a personable and friendly nature, confident and forward thinking.

You will be very customer service orientated, and have high attention to detail, capable of balancing various tasks throughout the day and prioritising your workload.

Benefits

• 25 days annual leave + bank holidays
• Company Sick Pay (after qualifying period)
• We offer a fun and lively atmosphere and casual dress code Patient: