Administration & Scheduling Assistant

Castle Water; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job description

Are you organised and have strong communication skills? Then this might be the job for you!

The Administration and Scheduling Assistant will work as part of Castle Water’s busy and growing Field Team, scheduling work (including meter reads and investigative visits) and providing office-based support to the team. You will be committed to supporting the team to deliver against business objectives, to work efficiently in the field and provide a high-quality service both to customers and in communication with other parts of the business. The Administration and Scheduling Assistant will support the Field Operations Manager with administrative and reporting tasks.

This is a hybrid based role which will require a minimum of 3 days in our London office in Brentford, TW8 9DW.

• Salary – £28,000 – £29,000 per annum
• Company pension, life insurance and sick pay
• Monday – Friday schedule, so your weekends are all yours

What you'll be doing

• Fully understand the Key Performance Indicators in your area, and take responsibility for their delivery
• Allocate, schedule and co-ordinate monthly and bi-annual meter reads to agents across the Thames Valley area
• Qualification, upload and distribution of schedules to include Planned BAU, ad hoc site visits requests, Collections and Project work to field operatives
• Support team in prioritisation of visits in line with business needs
• Work proactively with customers and field operatives to manage any security clearance requirements to ensure access to customer sites
• Report issues and incidents in line with company procedure, and support team members with administration associated with reporting and equipment
• Follow correct escalation routes in cases of potential health and safety risks
• Monitor PPE equipment issued and manage replacement orders where necessary
• Monitor weekly fleet checks to ensure completion and submission to Fleet Co-ordinator
• Collect information relating to fleet incidents and ensure that information is correct prior to onward communication
• Provide assistance in the production of internal reporting to aid management in monitoring and improving performance
• Report on allocation and completion of field work, and on visit outcomes
• Quality assurance checks across workstreams
• Supporting Field Operations and H&S Manager with ad hoc administrative duties
• Liaise directly with non-household customers to book appointments in advance to allow activity forward planning and reporting
• Deliver an excellent and professional customer service experience

What you'll bring to the role

• Experience in scheduling and dispatching daily jobs to maximise productivity and reduce downtime
• Experience in fleet coordinating, logistics-related or material management operations desirable
• Have a good geographical knowledge of the Thames Valley region
• To be tech-ready with strong IT skills, a fast learner and willing to adapt and develop
• Resilience and the ability to stay calm under pressure
• Highly motivated to succeed
• Excellent customer service and communication skills
• Demonstratable experience in conflict resolution
• Be well-organised with the ability to work autonomously
• Proactivity in managing your workload
• Commitment towards your work, team and partners

Castle Water is redefining the utilities sector as one of the fastest-growing and most successful companies in the UK. Guided by our core values of fairness, transparency, tenacity and being supportive, we deliver outstanding service to a diverse range of customers, including some of the UK’s largest companies and public sector organisations.

We believe in putting people first. Whether it’s creating positive interactions with our customers or fostering a supportive workplace culture, our commitment to fairness and transparency ensures we build lasting relationships with our customers.

With over 20,000 5-star Trustpilot reviews, our reputation is built on trust and excellence. We tackle every challenge with tenacity and a dedication to doing what’s fair and right.

Our head office in Blairgowrie, Perthshire, is located within easy reach of Perth and Dundee. As a company embedded in the local community, we actively participate in events that reflect our supportive values. We also have offices in Brentford, London, and Ayr, offering plenty of opportunities to join our growing team.

If you’re looking for company that’s dynamic, forward-thinking and values-driven, Castle Water is the place for you.

It’s been an incredibly rewarding experience

We’re committed to making the process as smooth and accessible as possible. If you need any additional support or reasonable adjustments, please let us know. You can reach us by calling 01250 718700 or emailing [e-mail].