UK Customer Care Team Lead - Hybrid, Growth & Coaching

Medik8 Limited; Greater London; Hybrid; GBP 35,000; Full time

Job summary

A skincare brand in the UK is seeking an experienced Customer Care Team Leader to manage their in-house team. This hands-on leadership role involves motivating staff, resolving complaints, and improving customer service across various platforms. Candidates should have solid leadership experience, strong communication skills, and a background in customer service, preferably in the skincare industry. The position offers a salary of £35,000, with hybrid working options and various employee benefits including private medical insurance.

Benefits

25 days holiday + bank holidays

Flexible & Hybrid working

Private Medical Insurance + Mental Health support

Employee Assistance Program (EAP)

Annual Performance Bonus

Long Service Awards

75% product discount + Annual Product Allowance

2 Volunteering days per year

Matched Charitable Giving Scheme

Qualifications

• Experience in a Team Leader role in an office-based Customer Service team.
• Strong communication and problem-solving skills.
• Prior experience in the skincare industry is preferred.

Responsibilities

• Lead and motivate a team of Customer Care Executives to achieve SLAs.
• Provide guidance, coaching, and feedback to enhance performance.
• Manage the team rota and holiday requests.

Skills

Leadership

Communication

Problem-solving

Team management

Customer service platform (Gorgias)

Job description

A skincare brand in the UK is seeking an experienced Customer Care Team Leader to manage their in-house team. This hands-on leadership role involves motivating staff, resolving complaints, and improving customer service across various platforms. Candidates should have solid leadership experience, strong communication skills, and a background in customer service, preferably in the skincare industry. The position offers a salary of £35,000, with hybrid working options and various employee benefits including private medical insurance.