Senior Customer Care & ITSM Lead (Remote UK)

Omegro; Aberdeen City; Hybrid; GBP 50,000 - GBP 55,000; Full time

Job summary

A leading software solutions provider based in Aberdeen is seeking a strategic Customer Care Manager to lead customer support operations. This role involves managing the Customer Care team, ensuring effective support, and implementing IT Service Management best practices. The ideal candidate has over 5 years of experience in service delivery within a software or IT services environment. The company offers a competitive salary and generous benefits, including a remote-first working environment.

Benefits

Competitive base salary

Market-leading discretionary bonus

32 days holiday

Qualifications

• 5+ years of experience in a senior support or service delivery leadership role.
• Proven experience managing application support teams.
• Strong knowledge of ITSM practices and frameworks.

Responsibilities

• Manage day-to-day performance of the Customer Care team.
• Coordinate application installations and upgrades.
• Drive ITSM practices for support consistency.

Skills

Leadership

Customer service

IT Service Management (ITSM)

Communication

Analytical skills

Education

Relevant tertiary qualification (Diploma or Degree)

Tools

Jira

Salesforce

Job description

A leading software solutions provider based in Aberdeen is seeking a strategic Customer Care Manager to lead customer support operations. This role involves managing the Customer Care team, ensuring effective support, and implementing IT Service Management best practices. The ideal candidate has over 5 years of experience in service delivery within a software or IT services environment. The company offers a competitive salary and generous benefits, including a remote-first working environment.