Hybrid Customer Services Team Leader - Performance & Coaching

Boden; Leicester; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading UK fashion retailer in Leicester seeks a Team Manager to support senior management in driving business performance. You will manage a team of 12-14 customer service advisors, ensuring exceptional customer experiences. Ideal candidates will have a proven track record in leadership, strong coaching skills, and experience in a multi-channel environment. The company offers competitive salary, generous clothing allowance, and a supportive workplace culture.

Benefits

Competitive salary

Generous clothing allowance

30% discount on all clothing

25 days holiday plus bank holidays

Online discount portal

Virtual GP service

Free onsite parking

Subsidised café

Qualifications

• Proven track record in leadership of a customer service team.
• Experience of leading high performing teams.
• Strong coaching skills with a record of performance change.

Responsibilities

• Drive high-performance culture within the team.
• Use performance data to identify areas for improvement.
• Manage and document monthly and annual performance reviews.
• Act as an escalation point for customer issues.

Skills

Leadership

Coaching

Stakeholder management

Communication

Tools

Call centre systems

Job description

A leading UK fashion retailer in Leicester seeks a Team Manager to support senior management in driving business performance. You will manage a team of 12-14 customer service advisors, ensuring exceptional customer experiences. Ideal candidates will have a proven track record in leadership, strong coaching skills, and experience in a multi-channel environment. The company offers competitive salary, generous clothing allowance, and a supportive workplace culture.