Housing Officer

Scottish Federation of Housing Associations; Inverness; Hybrid; GBP 47,000 - GBP 51,000; Full time

Job summary

A leading housing association is seeking a Housing Manager to cover maternity leave in Inverness. The role involves delivering effective housing management services, leading actions on anti-social behaviours, and coordinating strategic projects. Candidates must have relevant qualifications, significant supervisory experience, and knowledge of the social housing sector. This full-time position offers hybrid working arrangements with a salary up to £50,373 after probation.

Qualifications

• 3-4 years of substantial experience within a housing role.
• Significant line management/supervisory experience.
• A full UK Driver's License and access to a car required.

Responsibilities

• Deliver housing management services to meet KPI’s and SLA’s.
• Lead actions relating to anti-social behaviour and rent arrears.
• Assist in strategic projects supporting organizational success.
• Organize and chair multi-agency meetings as necessary.
• Deliver exceptional customer service within policies and procedures.

Skills

Customer service focus

Data management

Leadership

Communication

Knowledge of social housing

Education

HND level or relevant professional qualification

Job description

Overview

Location: Inverness (with Hybrid Working)

Contract: 12 months Fixed Term Contract (Maternity Cover)

Hours: 34.5 hours per week (full-time)

Salary: The salary for this post is £47,854 per annum rising to £50,373 on successful completion of 6-month probationary period

Salary Note: All salaries at Cairn are under a standard benchmarking review and could be subject to change in April 2026

Job Type: Maternity cover

Responsibilities

• To deliver housing management services to meet our agreed KPI’s, SLA’s and legislative requirements.
• Lead & deliver all actions relating to anti social behaviour/allocations/rent arrears in line with our policies and procedures to deliver an effective housing management service and preserving our income.
• Assist and coordinate strategic projects which support organisational success and future proofing through the delivery of Strategic Action Plans.
• Organise, attend and chair if necessary multi-agency meetings to liaise with other partners and professionals for the effective partnership management of complex, high community risk or sensitive cases as required.
• Deliver an excellent day to day service to provide exceptional & consistent customer service within relevant policy & procedures by communicating effectively with a wide range of individuals with varying needs.
• Perform effective data management to enable accurate reporting and monitoring.

Requirements

• Educated to HND level or other relevant professional qualification
• Significant Line management/supervisory experience.
• Substantial experience within a housing role 3-4 years.
• Significant experience in a similar role delivering a customer focussed service.
• Knowledge of the social housing sector.
• A full UK Driver’s License with access to a car and a Basic Disclosure are required for this role.