Housing Officer

Scottish Federation of Housing Associations; Glasgow; Hybrid; GBP 40,000 - GBP 45,000; Full time

Job summary

An established industry player in the housing sector is seeking passionate Housing Officers to join their team. This role offers the opportunity to make a meaningful impact within the community by managing housing services and ensuring customer satisfaction. With a flexible working environment and a commitment to employee wellbeing, this position promises a rewarding career path. The organization values diversity and is dedicated to providing high-quality housing solutions. If you're motivated and eager to contribute to a caring organization, this opportunity is perfect for you.

Benefits

Defined Contribution Pension Scheme

25 days annual leave

15 public holidays

28 additional hours leave

Wellbeing Day

Qualifications

• Experience in customer service and housing management.
• Ability to work in a diverse community setting.

Responsibilities

• Manage housing tasks and provide customer service.
• Embrace the organization's culture and values.

Skills

Customer Service

Housing Management

Communication Skills

Education

Relevant Housing Qualification

Job description

Duration: Permanent
Hours: 35 hours per week
Salary: EVH Grade 7 PA22 to PA25 (£40,635 - £44,619per annum)
Location: Thenue HA, 423 London Road, Glasgow, G40 1AG

Job Type

Full Time

Thenue Housing Association has approximately 75 staff and provides high quality housing with a stock base of approximately 3,000 properties in our six main communities, as well as 21 supported accommodation projects, mainly located in Glasgow. We also provide a factoring service to over 800 owners within our communities and have around 45 sharing owners. Our housing stock ranges from Victorian sandstone tenements to 1930 “interwar” flats, along with a few listed buildings and new build properties developed by the Association. They are spread across several locations in Glasgow including Bridgeton, Calton, Cranhill, Castlemilk, Dalmarnock, Scotstoun, Baillieston and Blackhill.

Due to a Housing Officer securing another post within the Community Housing Services department, and the impending retirement of another Housing Officer, we are looking to recruit two Housing Officers. These are full time, 35 hour per week posts, which will sit within the new Housing Services team. You will be highly motivated and passionate about customer service, dealing with a diverse range of customers and housing management tasks.

Thenue is a customer-focused, caring organisation offering flexible/hybrid working, in line with both our service delivery requirements and relevant Team Charters. We care about our people, our organisation, our tenants and customers, our communities, and our partners. As a Housing Officer, you will embrace our organisation’s culture and values, ensuring they are visible, embedded, and upheld. We aim to be the best we can be.

In return, we offer an excellent package including a competitive salary, a Defined Contribution Pension Scheme, 25 days annual leave plus 15 public holidays. There are an additional 28 hours leave through our Hybrid and Flexible First Working Policy, as well as a Wellbeing Day (all pro rata as per contract hours).

A Basic Disclosure check will be required for this post. Thenue aims to be an equal opportunities employer.

Notes

To apply, please download the information pack and application form on ourWebsite and return completed applications [e-mail] by the closing date of Wednesday 16 April 2025 at 9am . Please include the job title in your subject line. We plan to carry out interviews on either Wednesday 30 April 2025 or Thursday 01 May 2025, in Thenue's office at 423 London Road.

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