Hybrid Travel Experience & Support Specialist

NUCO Travel Limited; Manchester; Hybrid; GBP 26,000 - GBP 30,000; Full time

Job summary

A travel services company based in Manchester is seeking a Customer Experience and Support Specialist. This role focuses on providing exceptional customer service and post-sales support, managing bookings, and guiding customers through their holiday experiences. Ideal candidates will be empathetic, organized, and have strong communication skills. The position offers a competitive salary, bonus opportunities, and generous travel perks, along with a supportive work culture.

Benefits

Competitive salary plus bonus of up to 15%

All-expenses-paid Team Ski trip

Generous travel perks

Long service rewards

Mental health support

Fitness and wellbeing perks

Clear development opportunities

Social calendar and team events

Qualifications

• Fluent English in written and spoken skills.
• Excellent interpersonal skills.
• Ability to identify customer desires.
• Adaptable and a fast learner.
• Experience in a sales and/or customer service setting.

Responsibilities

• Provide exceptional service and support throughout customer journeys.
• Manage and administer bookings, processing payments and refunds.
• Promote and sell the company's products and services.
• Represent the company’s brands and ensure a positive experience.

Skills

Excellent communication skills

Strong sales orientation

Highly organized and efficient

Empathetic and patient

Self-motivated and ambitious

Team player

Authentic and conscientious

Adventurous and enthusiastic

Tools

G-Suite

Intercom

Job description

A travel services company based in Manchester is seeking a Customer Experience and Support Specialist. This role focuses on providing exceptional customer service and post-sales support, managing bookings, and guiding customers through their holiday experiences. Ideal candidates will be empathetic, organized, and have strong communication skills. The position offers a competitive salary, bonus opportunities, and generous travel perks, along with a supportive work culture.