Strategic Workforce Scheduler

Diligenta Limited; Stirling; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading technology services provider in Stirling is seeking an experienced Resource Scheduler to optimize staff schedules using workforce management tools such as Verint and NICE/Genesys. The role involves planning training and absences, conducting accurate forecasting, and ensuring efficient service delivery. Applicants should have 3-4 years of relevant experience and skills in forecasting tools. The position offers competitive benefits, including a pension scheme and personal development opportunities.

Benefits

33 days leave including Bank Holidays

Annual discretionary bonus scheme

Access to Perks at Work

Cycle to Work Scheme

Wellbeing programme

Contributory pension scheme

Qualifications

• 3 to 4 years’ relevant work experience.
• Skilled in forecasting tools like ARIMA and Erlang C.
• Knowledge in telephony operations.

Responsibilities

• Scheduling staff using workforce management tools.
• Planning training and absence activities.
• Completing accurate manpower planning and forecasting models.
• Building and improving staff schedules to meet business requirements.
• Monitoring service levels and recommending solutions.

Skills

Forecasting tools (ARIMA, Exponential Smoothing, Time Series)

Telephony knowledge

Workforce management tools

Job description

A leading technology services provider in Stirling is seeking an experienced Resource Scheduler to optimize staff schedules using workforce management tools such as Verint and NICE/Genesys. The role involves planning training and absences, conducting accurate forecasting, and ensuring efficient service delivery. Applicants should have 3-4 years of relevant experience and skills in forecasting tools. The position offers competitive benefits, including a pension scheme and personal development opportunities.