UK Workforce Scheduler & Operations Coordinator

Arcus FM Limited; Redditch; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A Facilities Management company based in Redditch is looking for a Workforce Scheduling Controller to ensure efficient scheduling of maintenance jobs. This role requires great organisational skills and experience in a service operations role. The successful candidate will manage communications between field engineers and clients, ensuring SLAs and KPIs are met. Offering a salary up to £29,517 annually, along with a discretionary bonus scheme and additional benefits, this is a pivotal role for someone passionate about customer service and operational excellence.

Benefits

Salary up to £29,517 per annum

Up to 4% discretionary bonus scheme

25 days annual leave + Bank Holidays

Contributory pension scheme

Health Cash Plan & Life assurance

Learning & Development opportunities

Qualifications

• Previous experience as a Workforce Scheduling Controller or in a similar service operations role.
• Excellent UK geographical knowledge and route planning expertise.
• Strong experience working with SLAs and KPIs.

Responsibilities

• Organise and schedule reactive and planned maintenance jobs across the UK.
• Maintain daily communication with field-based engineers.
• Monitor and manage SLA and KPI compliance.

Skills

Organisational skills

Problem-solving

Communication skills

Geographical knowledge

Time management

Technical confidence

Job description

A Facilities Management company based in Redditch is looking for a Workforce Scheduling Controller to ensure efficient scheduling of maintenance jobs. This role requires great organisational skills and experience in a service operations role. The successful candidate will manage communications between field engineers and clients, ensuring SLAs and KPIs are met. Offering a salary up to £29,517 annually, along with a discretionary bonus scheme and additional benefits, this is a pivotal role for someone passionate about customer service and operational excellence.