Forecasting Planner: Precision Demand & Resource Forecasts

Diligenta Limited; Stirling; On-site; GBP 35,000 - GBP 50,000; Full time

Job summary

A dynamic financial services provider is seeking a Forecasting Planner to join their team in Stirling. This role involves developing accurate demand forecasts across various channels while applying advanced forecasting methodologies. The ideal candidate will have up to 5 years of experience in resource planning within a customer service context, with strong analytical capabilities and knowledge of workforce management tools. This position is critical for maximizing operational efficiency and delivering exceptional service quality.

Benefits

33 days including Bank Holidays

Discretionary annual bonus scheme

Personal and career development opportunities

Access to Perks at Work

Cycle to Work Scheme

Wellbeing programme

Contributory pension scheme

Group Life Assurance

Group Income Protection

Qualifications

• Up to 5 years’ experience in forecasting and resource planning.
• Strong analytical skills to predict future demand.
• Experience managing real-time performance.
• Ability to present data insights clearly to stakeholders.

Responsibilities

• Developing and maintaining demand and resource forecasts.
• Applying advanced forecasting techniques.
• Ensuring service level performance and utilisation.
• Leading projects and analysing data for insights.

Skills

Forecasting and resource planning

Data analysis

Advanced forecasting methodologies (ARIMA, Time Series)

Excel and spreadsheet management

Workforce Management tools (NICE, Verint, Genesys)

Scenario modelling

Understanding of customer journeys

Tools

Excel

Workforce Management tools

Job description

A dynamic financial services provider is seeking a Forecasting Planner to join their team in Stirling. This role involves developing accurate demand forecasts across various channels while applying advanced forecasting methodologies. The ideal candidate will have up to 5 years of experience in resource planning within a customer service context, with strong analytical capabilities and knowledge of workforce management tools. This position is critical for maximizing operational efficiency and delivering exceptional service quality.