Intraday Real-Time Workforce Planner

Ayvens Group; Bristol; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading mobility solutions company is seeking a Real Time Analyst based in Bristol. The successful candidate will monitor staffing levels and optimize the customer journey through effective resource planning. This office-based position requires strong decision-making skills, effective communication with stakeholders, and the ability to manage multiple tasks. The role offers a competitive salary, generous pension scheme, and a commitment to sustainability.

Benefits

Competitive starting salary

Generous pension scheme

25 days holiday plus bank holidays

Volunteering days

Employee Referral Scheme (£1000)

Qualifications

• Experience in a contact centre or resource planning environment.
• Ability to communicate effectively with various stakeholders.
• Strong organizational skills and resource planning capabilities.

Responsibilities

• Analyse and monitor real-time staffing levels and customer contacts.
• Support operational performance by managing scheduling.
• Produce short, medium, and long-term plans for Operations.

Skills

Attention to detail

Service and target driven

Interpersonal communication

Problem solving

Microsoft Excel proficiency

Organization skills

Multi-tasking

Job description

A leading mobility solutions company is seeking a Real Time Analyst based in Bristol. The successful candidate will monitor staffing levels and optimize the customer journey through effective resource planning. This office-based position requires strong decision-making skills, effective communication with stakeholders, and the ability to manage multiple tasks. The role offers a competitive salary, generous pension scheme, and a commitment to sustainability.